Processing, Shipping & Delivery
Please review our delivery information to understand how your order is prepared, shipped, and tracked.
Order Processing
Orders are usually processed within 2–4 business days before shipment.
Delivery Estimate
Shipping and delivery usually takes 7–12 business days after processing.
Tracking Updates
Tracking information is provided once your order has been dispatched.
Processing Time
Once your order is placed, it is confirmed and prepared for shipment. This includes reviewing the order details, preparing the items, packing the parcel, and handing it over for dispatch.
Our standard order processing time is 2–4 business days. Business days are Monday to Friday and exclude weekends and public holidays.
Shipping & Delivery Time
After your order has been processed and dispatched, the estimated shipping and delivery timeframe is usually 7–12 business days.
This timeframe may vary depending on your destination, courier movement, customs checks, public holidays, weather conditions, and local delivery volume.
| Stage | Timeframe | Details |
|---|---|---|
| Order Confirmation | Immediately | Your order is confirmed once checkout has been completed successfully. |
| Processing | 2–4 business days | Your order is prepared, checked, packed, and made ready for dispatch. |
| Shipping & Delivery | 7–12 business days | Your parcel moves through the courier network and is delivered to your address. |
Tracking Details
Once your order has shipped, tracking details will be provided. Please allow time for the tracking system to update, as tracking may not show movement immediately after dispatch.
It is normal for tracking to remain unchanged for short periods while the parcel is moving between facilities, passing through customs, or being transferred to a local delivery partner.
Customs & Local Delivery
Depending on the destination country, orders may pass through customs before final delivery. Customs processing times vary and may occasionally extend the delivery timeframe.
After customs clearance, the parcel may be transferred to a local courier for final delivery.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order. Missing apartment numbers, incorrect postal codes, or incomplete delivery details may cause delays.
Once an order has been processed or shipped, we may not be able to make address changes.
Delivery Delays
- High courier volume during promotional periods.
- Customs clearance delays.
- Incorrect or incomplete shipping details.
- Public holidays or local courier closures.
- Weather, transport, or logistics disruptions.
- Temporary tracking delays while parcels are in transit.
Support With Your Order
If your order has not arrived within the estimated timeframe, please check your tracking information first. If you still need assistance, contact customer support with your order number so we can help review your delivery status.
